Parents informed, learners back on track, and every application question answered
Schools, colleges and online academies make and take calls every day: telling parents a child is absent, nudging learners who've stalled, and answering applicants before a deadline. An agent handles them in a friendly, consistent voice, in the family's own language.
Education
Where the agent picks up
Each call has its own page, with what the agent says and does, start to finish.
Press play
Attendance alerts
A call home on the morning of an absence is good care and good safeguarding, but it's dozens of calls before first period. An agent makes them all and gives teachers the reasons by mid-morning.
On the call
- 1
Confirms it's the parent
The registered parent or guardian only.
- 2
Mentions the absence
From today's register.
- 3
Records the reason
And what the class teacher should know.
Nihal
Kevali agent
Customer
On the phone
- Nihal: Hello, this is Nalanda School. Am I speaking with Kavin's father?
- Customer: Yes, speaking.
- Nihal: Kavin was marked absent this morning. We just wanted to check that everything is all right.
- Customer: அவனுக்கு காய்ச்சல். இரண்டு நாள் வீட்டில் இருப்பான்.
- Nihal: சரி, குறித்துக்கொள்கிறேன். அவன் சீக்கிரம் குணமடையட்டும். வகுப்புப் பாடங்களை வாட்ஸ்அப்பில் அனுப்புகிறோம்.
Why teams bring in an agent
What gets in the way in education
Absences go unexplained
It calls each absent student's parent in the morning and records the reason.
Online learners drop off quietly
It checks in with stalled learners and books a mentor when they're stuck.
Application season floods the office
It answers every applicant from your prospectus, any hour.
Parents prefer their own language
It speaks to them in it, and switches when they do.
Questions
Asked by teams in this industry
Can it answer from our prospectus?
Yes. Add the prospectus, fee structure and FAQs to its knowledge base, and it answers from those.
Will it only call registered parents?
It calls the numbers in the list you give it, and confirms who it's speaking to before mentioning the child.
Can parents speak to it in Tamil or Marathi?
Yes. It speaks Indian languages including Tamil and Marathi, and follows the parent if they switch.
Other industries
Put an agent on your school calls
Bring one call flow. We'll build the agent with you on a 30-minute call and you can hear it before you pay.