Help on the roadside, recalls done, and EV owners back on charge
Dealers, OEMs and EV companies get calls that matter: a car that won't start on a highway, a safety recall every owner must hear about, a charger that won't charge. An agent answers and makes them at once, and routes help through your systems.
Automotive
Where the agent picks up
Each call has its own page, with what the agent says and does, start to finish.
Press play
Roadside assistance
A driver stuck on the roadside needs calm, quick help, at any hour. An agent answers immediately, puts safety first, and gets a mechanic moving through your dispatch system.
On the call
- 1
Checks they're safe
And reminds them about hazard lights.
- 2
Gets the location
A live location link on WhatsApp.
- 3
Dispatches help
Through your dispatch system, and sends the mechanic's details.
Ayaan
Kevali agent
Customer
On the phone
- Ayaan: Sri Venkateswara Motors roadside assistance. Are you somewhere safe?
- Customer: Yes, I've pulled over on the service road. The car won't start.
- Ayaan: Okay. Please switch on your hazard lights. I'm sending a link on WhatsApp to share your location.
- Customer: Done, I've shared it.
- Ayaan: Got it, you're near the Electronic City flyover. A mechanic is on the way and should reach you in about 40 minutes.
- Customer: Thank you so much.
- Ayaan: You'll get his name and number on WhatsApp. Stay with the car, and call us if anything changes.
Why teams bring in an agent
What gets in the way in automotive
Breakdowns don't keep office hours
It answers every roadside call, gets the location and dispatches help.
Recall campaigns need every owner reached
It calls each one, explains the recall plainly and books the fix.
EV owners call with charging trouble
It walks them through simple checks and restarts the charger remotely.
Customers want their own language
It speaks it, and switches when they do.
Questions
Asked by teams in this industry
Can it dispatch help through our system?
Yes, through a Tool you set up in the Agent Builder that creates the job in your dispatch or service system.
Will it give technical advice?
Only the simple, safe checks you put in its knowledge base. Anything else goes to a technician.
Can it call in Hindi or Telugu?
Yes, it speaks Indian languages including Hindi and Telugu, and follows customers who switch.
Other industries
Put an agent on your dealership calls
Bring one call flow. We'll build the agent with you on a 30-minute call and you can hear it before you pay.