EducationOutbound

Learner check-ins

Calls online learners who've stopped logging in, finds out what's blocking them, and books a mentor session.

Why it matters

The call nobody has time to make

Most online learners who drop out don't decide to quit; they get stuck or busy and drift away. A friendly call at the right moment, with real help on offer, brings many of them back.

On the call

1
Checks in
Mentions where they got to, from their progress.
2
Finds what's blocking them
Time, a hard module, or something else.
3
Books help
A mentor session, through a Tool, and a recap to restart.

Learner check-ins · illustrative

00:30

Radha

Kevali agent

Customer

On the phone

What your team gets back

After every call, in Calls and Analytics.

Why learners stall, in their words
Mentor sessions booked
Modules that trip people up most

Built in the Agent Builder

What this agent is made of

The same building blocks as every Kevali agent, set up for this call.

Campaigns
Who it calls and when, for the calls it makes.
Variables
The details that change per call, like a name, an amount or a date.
Tools
Look-ups and actions in your own systems while the caller is on the line.
Data Collection
The answers it records from each call, in fields your team can filter.

01
Build it
Start from a template or a blank agent. Write its instructions and first line, pick a voice and link what it should know.
02
Test it
Talk to it in the browser or have it ring your phone, read the transcript, and run the safety evaluation before you publish.
03
Launch and watch
Put it on your number or in a campaign. Calls, Analytics and Alerts show how every conversation went.

Education