Bookings taken, disruptions handled, guests heard
Hotels, travel agencies and tour operators take reservations at all hours, rebook travellers when plans fall apart, and want to hear how a stay went. An agent answers the reservations line, calls travellers the moment something changes, and asks guests about their stay.
Travel & hospitality
Where the agent picks up
Each call has its own page, with what the agent says and does, start to finish.
Press play
Reservations line
Guests call when they're planning, often in the evening or from another time zone. An unanswered call is a booking made somewhere else.
On the call
- 1
Finds out the plan
Dates, guests, and the room or tour.
- 2
Checks availability
In your booking system, through a Tool.
- 3
Confirms the booking
And sends a payment link on WhatsApp.
Anvi
Kevali agent
Customer
On the phone
- Anvi: Good evening, Kumarakom Lake House. How can I help?
- Customer: Hello! Do you have a lake-view room for two nights from the 14th?
- Anvi: Yes, a lake-view room is available on the 14th and 15th, at ₹9,500 a night including breakfast.
- Customer: Lovely. Could you arrange a pickup from Kochi airport?
- Anvi: Yes, the pickup is ₹2,800 each way. Shall I add it?
- Customer: Yes please, and book the room.
- Anvi: I've sent the booking and payment link on WhatsApp. It's held for you for two hours.
Why teams bring in an agent
What gets in the way in travel & hospitality
Reservation calls come at all hours
It answers every one, checks availability and books it.
Cancellations leave travellers stranded
It calls the moment a flight or train changes, with the alternatives ready.
Feedback comes too late, or online
It calls after checkout, listens, and flags unhappy guests straight away.
Guests come from everywhere
It speaks Indian and international languages and follows the guest.
Questions
Asked by teams in this industry
Can it check availability in our system?
Yes, through a Tool that reads your booking or channel-manager system.
Can it talk to international guests?
Yes. Besides Indian languages it speaks English and international languages such as French, German, Spanish and Arabic.
Can it rebook flights itself?
If your booking platform allows it and you give it a Tool to do so, yes. Otherwise it records the traveller's choice for your team.
Other industries
Put an agent on your guest calls
Bring one call flow. We'll build the agent with you on a 30-minute call and you can hear it before you pay.