AutomotiveOutbound

Safety recall calls

Calls owners affected by a safety recall, explains it in plain words, and books the free fix at their nearest workshop.

Why it matters

The call nobody has time to make

A recall only works if owners hear about it and come in. Letters get ignored; a clear call that answers 'is it safe?' with the manufacturer's own advice, and books the visit, gets cars fixed.

On the call

1
Confirms the owner and car
Registration number, from the recall list.
2
Explains the recall
In the manufacturer's approved words.
3
Books the free fix
At a workshop slot, through a Tool.

Safety recall calls · illustrative

00:32

Radha

Kevali agent

Customer

On the phone

What your team gets back

After every call, in Calls and Analytics.

Owners reached and recall visits booked
Cars sold or off the road, recorded
Owners worried about safety, flagged

Built in the Agent Builder

What this agent is made of

The same building blocks as every Kevali agent, set up for this call.

Campaigns
Who it calls and when, for the calls it makes.
Variables
The details that change per call, like a name, an amount or a date.
Knowledge Base
The documents and FAQs it answers from, so it says what you've approved and nothing else.
Tools
Look-ups and actions in your own systems while the caller is on the line.

01
Build it
Start from a template or a blank agent. Write its instructions and first line, pick a voice and link what it should know.
02
Test it
Talk to it in the browser or have it ring your phone, read the transcript, and run the safety evaluation before you publish.
03
Launch and watch
Put it on your number or in a campaign. Calls, Analytics and Alerts show how every conversation went.

Automotive