EV charging helpline
Answers EV owners whose charger won't start, walks them through simple checks and restarts the charger remotely.
Why it matters
The call nobody has time to make
An EV that won't charge overnight is a missed morning. Most charger problems are a loose connector or a stuck session, which an agent can sort out in a minute with a remote restart, at any hour.
On the call
- 1
Finds out what's wrong
What the charger and the car are showing.
- 2
Walks through simple checks
Safe ones only, like the connector.
- 3
Restarts the charger
Remotely, through your charger platform, and logs it.
Sara
Kevali agent
Customer
On the phone
- Sara: EV support, how can I help?
- Customer: The charger at my apartment isn't starting. It's showing a red light.
- Sara: Let's sort it out. Is the cable fully clicked into the car? The light on the car's charging port should turn blue.
- Customer: Hang on... okay, it clicked now. Still red on the charger, though.
- Sara: Thanks. I'm restarting the charger from our side. It'll take about a minute.
- Customer: Oh, it's green now! It's charging.
- Sara: Great. I've logged the restart. If it happens again, we'll send a technician.
What your team gets back
After every call, in Calls and Analytics.
- Problems solved on the call, without a visit
- Chargers that keep failing, flagged
- Technician visits booked when needed
Built in the Agent Builder
What this agent is made of
The same building blocks as every Kevali agent, set up for this call.
Tools
Look-ups and actions in your own systems while the caller is on the line.
Knowledge Base
The documents and FAQs it answers from, so it says what you've approved and nothing else.
Workflow
The stages of the call, drawn as a simple flow, so it always knows what comes next.
Data Collection
The answers it records from each call, in fields your team can filter.
01
Build it
Start from a template or a blank agent. Write its instructions and first line, pick a voice and link what it should know.
02
Test it
Talk to it in the browser or have it ring your phone, read the transcript, and run the safety evaluation before you publish.
03
Launch and watch
Put it on your number or in a campaign. Calls, Analytics and Alerts show how every conversation went.
Hear this agent on your own dealership calls
Bring your script and a few sample customers. We'll set the agent up with you and you can call it before anyone else does.