Logistics & deliveryOutbound

Seller pickup checks

Calls sellers before a pickup to check the parcels are packed and labelled, and moves the slot if they're not ready.

Why it matters

The call nobody has time to make

A van that arrives before the parcels are ready is a wasted trip. A quick call to the seller first means the pickup happens once, on time, with the right vehicle.

On the call

1
Confirms the pickup
Seller and slot, from the schedule.
2
Checks the parcels
How many, and whether they're labelled.
3
Moves the slot if needed
Through your dispatch system, and sends the driver's details.

Seller pickup checks · illustrative

00:30

Sara

Kevali agent

Customer

On the phone

What your team gets back

After every call, in Calls and Analytics.

Pickups confirmed or moved before the van leaves
Parcel counts for planning vehicles
Sellers who often aren't ready, for your team to help

Built in the Agent Builder

What this agent is made of

The same building blocks as every Kevali agent, set up for this call.

Campaigns
Who it calls and when, for the calls it makes.
Variables
The details that change per call, like a name, an amount or a date.
Tools
Look-ups and actions in your own systems while the caller is on the line.
WhatsApp
Messages it sends during or after the call, such as a link or a confirmation.

01
Build it
Start from a template or a blank agent. Write its instructions and first line, pick a voice and link what it should know.
02
Test it
Talk to it in the browser or have it ring your phone, read the transcript, and run the safety evaluation before you publish.
03
Launch and watch
Put it on your number or in a campaign. Calls, Analytics and Alerts show how every conversation went.

Logistics & delivery