Logistics & deliveryOutbound

Address verification

Calls customers before dispatch to confirm the address and get a landmark the rider can find.

Why it matters

The call nobody has time to make

An incomplete address means a rider calling from the street, or a parcel coming back. A call before the run gets a landmark and a good time, in the customer's own words.

On the call

1
Reads the address back
From the shipment's variables.
2
Asks for a landmark
And anything the rider should know.
3
Confirms a time
When someone will be home, and writes it back through a Tool.

Address verification · illustrative

00:22

Navjot

Kevali agent

Customer

On the phone

What your team gets back

After every call, in Calls and Analytics.

Landmarks and delivery notes for riders
Delivery windows confirmed before dispatch
Addresses that need a person, flagged

Built in the Agent Builder

What this agent is made of

The same building blocks as every Kevali agent, set up for this call.

Campaigns
Who it calls and when, for the calls it makes.
Variables
The details that change per call, like a name, an amount or a date.
Tools
Look-ups and actions in your own systems while the caller is on the line.
Data Collection
The answers it records from each call, in fields your team can filter.

01
Build it
Start from a template or a blank agent. Write its instructions and first line, pick a voice and link what it should know.
02
Test it
Talk to it in the browser or have it ring your phone, read the transcript, and run the safety evaluation before you publish.
03
Launch and watch
Put it on your number or in a campaign. Calls, Analytics and Alerts show how every conversation went.

Logistics & delivery