Banking & fintechOutbound

Fraud alert check

Calls the cardholder within moments of a suspicious payment, confirms whether it was them, and blocks the card if it wasn't.

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Why it matters

The call nobody has time to make

When a payment looks wrong, minutes matter. An agent can call the moment your system raises the alert, ask one clear question, and block the card straight away if the answer is no.

On the call

1
Confirms the cardholder
By name, and says it's the fraud team calling.
2
Reads out the payment
Amount, merchant and time, from the alert.
3
Blocks the card if needed
Through your card system, while the customer listens.
4
Explains what's next
The replacement card and the dispute, on WhatsApp.

Fraud alert check · illustrative

00:33

Radha

Kevali agent

Customer

On the phone

What your team gets back

After every call, in Calls and Analytics.

Confirmed and denied payments, minutes after each alert
Cards blocked through your system, with the time
Disputes raised for your fraud team

Built in the Agent Builder

What this agent is made of

The same building blocks as every Kevali agent, set up for this call.

Tools
Look-ups and actions in your own systems while the caller is on the line.
Variables
The details that change per call, like a name, an amount or a date.
Workflow
The stages of the call, drawn as a simple flow, so it always knows what comes next.
WhatsApp
Messages it sends during or after the call, such as a link or a confirmation.

01
Build it
Start from a template or a blank agent. Write its instructions and first line, pick a voice and link what it should know.
02
Test it
Talk to it in the browser or have it ring your phone, read the transcript, and run the safety evaluation before you publish.
03
Launch and watch
Put it on your number or in a campaign. Calls, Analytics and Alerts show how every conversation went.

Banking & fintech